We currently deliver throughout the United Kingdom using Royal Mail Tracked 48.
Standard UK delivery costs £3.99. Delivery is free when your order total is £20 or more.
The applicable delivery option will be displayed during checkout.
Cut To The Smoke is a small independent business, and every order is prepared and packed with care.
We normally dispatch orders within two working days of receiving them. Orders placed during weekends or bank holidays will begin processing on the next working day.
During especially busy periods, product launches or holidays, dispatch may occasionally take a little longer. If we expect a significant delay, we will contact you using the email address supplied with your order.
Orders are normally sent using Royal Mail Tracked 48, which aims to deliver within two to three working days after dispatch.
This is a delivery aim rather than a guaranteed delivery date. Delivery may take longer during bank holidays, severe weather, industrial action or other circumstances outside our control. Some locations and postcodes may also require additional time.
Where tracking is available, your tracking details will be sent to the email address provided with your order.
Please check your junk or spam folder if you have not received a dispatch notification.
Please check that your name, delivery address and postcode are correct before completing your purchase.
If you notice an error, contact us immediately at he***@**************co.uk. We cannot guarantee that an address can be changed after an order has been prepared or dispatched.
Additional delivery costs may apply if an order is returned to us because an incorrect or incomplete address was supplied.
If your tracking has not updated or your order has not arrived within a reasonable period, contact us at he***@**************co.uk with your order number.
As the sender, we will contact Royal Mail and help investigate the delivery. Please allow the appropriate Royal Mail investigation period before an order can be treated as lost.
If your order arrives damaged, contact us as soon as possible at he***@**************co.uk.
Please include:
Please retain the product and packaging while we investigate. Further information is available in our Refunds & Returns Policy.
We do not currently offer international delivery through our website.
For questions about dispatch or delivery, contact:
Email: he***@**************co.uk
Telephone: 07539 747843
